Sapa travel team


From: Angela Murray
Sent: Friday, Nov 18, 2013 18.00 PM
Subject: Hanoi – Sapa

Dear Tran,

It seems like a dream although we have only been home for a few days, it really was a fascinating trip and we thoroughly enjoyed every part. We had an amazing time and I just wanted to thank you for all your organisation and for the delicious dinner we had with you in Sapa.

Everything went really well, all the transfers were very smooth and the guides and drivers were excellent.

Please pass on our thanks to everyone

With best wishes

Angela Murray

From: Pangying Moua
Sent: Thurday, Nov 5, 2013 14.00 PM
Subject: SAPA

Dear Huong,

just want to say a big thank to you, our tour guide Ms. Mei and our driver were fabulous. We very much enjoyed every aspect of our tour, we only wish we had taken longer. Ms. Ly was a vast source of knowledge and felt very looked after. Her knowledge of the local culture although her english was more limited he pointed things out and we had a great time with her. We enjoyed meeting her family in Lao Chai and also having lunch at the homestay. We would like to stay there on our next visit. We also did Fansipan Mt, it was amazing.we was victorior on the peak ( 3143)
The hotels we stayed at both in Sapa very good. The breakfast at the Sapa Lodge Hotel was very good although that was the only meal we ate there. On the second morning we left very early and they packed us a fabulous breakfast which was really lovely . The home stay food was really good to, we had a fabulous picnic lunch when we did Sapa trekking tour.
We thank everybody we had the pleasure to meet for our fabulous Vietnam experience.

Yours sincerely
Pangying Moua

From: Mr.Sinouvassin
Sent: Friday, Sept 12, 2013 12:23 PM
Subject: Sapa 2 nights homestay

Hi Huong,

Early of November , We did the Sapa tour, 1 nights in a homestay. The experience was great, we had a wonderful time and you got a professionalism of all your staff, however, there is one person we will like to mention: Mu, our tour guide. Without her this trip would not have enjoyed this trip as much as we did. she is good english and allowed us to have a fantastic journey. Thank you Mu so much. We just wanted to say that and make sure Ciao Asia Travel will let Mang now about her amazing service.


From: Irene I. Evangelista
Sent: Saturday, Sept 20, 2013 11.00 AM
Subject: Vietnam Trip

Dear Tran,

I ‘ve just completed the trip you arranged for me in Halong Bay, Sapa. The trip was fantastic!

I would like to thank you personally for all of your work in arranging my travels and experiences. You made great suggestions, and I know I changed things several times. You always responded in less than 24 hours to any request, and always encouraged me to design the trip the way that would best fit my personal travel style. You really did a great job, and I am grateful for your patience and kindness to arrange the tour.
This was one of the best trips I have ever taken
In Sapa, Ms. Mu was excellent. By listening and getting to know me . She was knowledgeable and informative. An is really a great guide and a nice girl.

Again, thank you very much.
Irene I. Evangelista

From: Nadia Vakharia
Sent: Tuesday, Oct 28, 2013 9.00 AM
Subject: Sapa

Dear Huong,

it’s freezing in Toronto now and just want so send you my big thanks.
The trip was absolutely wonderful !! It was very nice to meet you.You all have a great company and i wish the very best for all of you. In fact,i already gave your company,s name to a few of my friends already.
The highlights of my trip were Halong bay and Sapa (we enjoy your authentic trekking in Sapa so much). This was an unforgettable experience!!!
In the future i will visit the Northeast of Vietnam and intend to use your services again.

So long for now .
My best,
Nadia Vakharia

From: Vickie Teo
Sent: Monday, Oct 09, 2013 15.00 PM
Subject: Ha Long – sapa

Hi Diu

Big thanks to you gave me a wonderful time in Sapa trip also it was a short trip.
and it was amazing that all little girls in sapa speak English very well. how do they learn ??
We got picked up as scheduled at station. I could not think of one reason to complain about my trip. Everything was perfect as arranged. I’ve met up with you in Sapa and thank you for your awesome gifts.
We will definely use your service again.

Warm regards,
Vickie Teo

From: Kathy Nicoll [Canada]
Sent: Tuesday, September 13, 2012

Hey Huong,

We all enjoyed our trip very much. The arrangements for guides, places to visit and travel within Vietnam went very smoothly. The highlight of the trip was our visit to the Muong Hoa Valley rice terraces outside of Sapa: beautiful scenery!

Our guides, Truc (Hanoi), Cuong (Hue), Long (Sapa) and Laura (Ho Chi Minh city) all did wonderful jobs for us. The visits to the silk, jade, tea and terra cotta pottery shops were fine with us.

Thank you for your help in arranging this once-in-a-lifetime trip for our family.

Kathy Nicoll

From: Sharon Brindley []
Sent: Tuesday, August 17, 2013 10:07 AM

Hi Quyen,

Thank you for just a fabulous job of arranging our itinerary for my family to Vietnam. I have already recommended you to our some of my friends (see email below).

You did just an outstanding job of arranging the perfect itinerary. It was well done, as we enjoyed enough free time and activities for our sons which included swimming, snorkeling and kayaking in Halong Bay outside of Hanoi, a trip highlight. The junk boat was a real great; we enjoyed being aboard the V’spirit Cruise. The caves of Halong Harbor were exceptional. Next time, we would like a 2-day cruise.

Best wishes for you.

Sharon Brindley

Sent: Friday, April 26, 2013 2:06 PM
To: Huong Tran
Subject: Re: CUSTOMIZED TOURS FROM Ms. Susan Moss

Huong Tran,

We hope this message finds you well. We have been home now for a few days. We wanted to thank you for putting together such a wonderful trip for our group. Everyone enjoyed it very much. All of our guides were excellent, the food was wonderful and we bought a lot of souvenirs …

We were impressed with how you handled the few problems that came up, and we do realize that the fault was not yours or that of your company. We will definitely recommend your company to all our friends and family who are interested in traveling to Vietnam or Myanmar. We will come back to Vietnam to visit Sapa, Den Bien, Mai Chau and will be sure to contact you for our travel plans.

Everyone enjoyed the trip and has fond memories of the experience. Thank you again for all your patience, suggestions and help.

Best Regards

Susan Moss

Dear Huong,

Thank you for your email. We arrived home on Monday and our daughter and son-in-law went home to New Zealand last night. Now I’m just getting to read my emails.

Everything about our trip was wonderful. My husband and I enjoyed being back in Vietnam. We really like the part up in Sapa as this was new for us. We all loved the walk in the valley to the Hmong villages and wished it could have been longer.

Everything went according to plan. Our transfers were all on time, the hotels were good. We especially liked Liberty Central in Ho Chi Minh city and LeMaison in Hanoi.

We had very good guides we were very well taken care of.
What a surprise to receive gifts from Ciao Asia Travel. They are very nice; we have put them in our home and are using them already.

So thank you once again for organising our holiday so it all ran very smoothly. Maybe we will email you again. I have given your email contact to friends here in Bangkok so hopefully you will hear from them sometime.

Best Regards

Dave Pringle

Xin Chao Huong Tran,

Now that we have returned home, I’m writing to let you know that we had wonderful time in Vietnam. We found the country to be beautiful, the people delightful and the food delicious! All of the arrangements you made for us worked out very smoothly and we enjoyed all of our tours. We were particularly surprised by the level of luxury on the Indochina Sails cruise on Halong Bay – the 1 night cruise was perfect for us. While we were in Hanoi, we used the Conifer Hotel as a base between tours. Each time we returned, we felt like we were returning home – the staff was so welcoming and friendly. It is a wonderful hotel – thank you so much for including it in the list of recommended hotels in Hanoi.

We will be happy to recommend Ciao Asia Travel to any of our friends who may be planning trips to Vietnam.

We regret we were not able to meet you in person while we were in Hanoi. But, we may be returning in the future, so hopefully we will meet you then.

Thank you again for your careful attention to detail and for organizing our trip so well.

Warm regards,
Janet Noll Naumer

Dear Tran,

We were very sorry to have missed you. We were so looking forward to meeting you. All the same, we once again want to express our appreciation of the excellent way you organized our trip. Everything was perfect and we do feel that we have come to know your lovely country and its people a little bit. Mr. Son was an absolutely exceptional driver. We have had many drivers over the years in different countries – all of them good – but Mr. Son was the best we ever had. He was in perfect control of every situation and from the very beginning, we both felt completely safe with him. If you speak to him, please let him know how much we enjoyed the two weeks with him. Please charge the additional night at the Metropole to our Mastercard and thanks again for eveerything you have done for us. we will be sure to recommend your agency should people we know plan to visit Vietnam.

Kindest regards,
Natalia Andreadis

Well Quyen let me tell you we had a wonderful time in Vietnam. Thanks to you, and your organizing.Let me tell you about Mr Hung and his driver Mr Tan. Mr Hung is the best driver we have ever come across, he was courteous, considerate and drove with care. Mr Tan was a very good tour guide he was always considerate and had chilled water for us all the time which the other tour guides did not they had water but it was never cold.Mr Do, well what can I say about this lovely young man, he was very knowlegable, about the History of Vietnam, he had a very good sense of Humour and told us many stories. Mr Do also made us feel very comfortable at all times and was always willing to please us and could always answer our questions and sometimes we had tricky ones which would make him laugh then he would have the answer. He was just fantastic.

Mr Do’s English was especially good it was very easy to understand him. When we said goodbye to him at the airport we felt like we had left our son behind we were all very sad to say goodbye to him.We had a Mr Phong who met us at the airport and took us to see the water puppets and then we met the other Mr Phong, he was just georgeous I wanted to bring him back to Australia, he was such a gentle man and he also had a sense of humour and explained alot of the Vietnamese history. Crossing a road was a nightmare for us by the time we got to the North with Mr Phong’s direction we finally crossed a road in Vietname like the locals did.

Thank you Quyen for all your lovely gifts, you were very thoughtful, you spoilt us.
We hope to meet again, thankyou for our lovely memories.Thanks from all and hope to talk to you in the future.

Best regards,
Claudia Aramayo

Sapa tour team

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