Sapa travel team


From: Helen Monaghan – County Mayo / Ireland
Sent: Wednesday, July 30, 2014 1:12 AM
To: Nancy Sapa Tour
Subject: RE: FW: flights

Hi Nancy
Yes everything went great, hotels flights trains pickups etc was all good. I will send a more detailed reply of thanks when l return to ireland in a week or so.

Thanking you very much

Helena Monaghan

From: Noraimah – Malaysia

Hi Nancy,

Visited North Vietnam and went to Sa pa early June with assistance from Ciao Asia Travel. Our mediator was Nancy. Prompt reply and adequate responses from her. Our best tour guides were Mi and Ha. The travel package to Sa Pa only cost us 219 USD/person which covers accomodation, train ticket, travel insurance, travel guides and transportation. I am honestly satisfied and with friendly tour guides and comfortable accomodation, it was worth it! I definitely recommend this agent if people are planning to travel around Southeast Asia. Highly recommended!

From: Dr. Marcus Jacob – Germany
Sent: Thursday, June 12, 2014 2:12 PM
To: Huong Diu Sapa Tour
Subject: Re: Getting to Sapa

Hi Huong Diu,

It’s been raining the first half of the tour but then its been dry. It’s all overcast/cloudy so we were not lucky seeing this beautiful place in sun. However, it is a very nice tour indeed and we love the place a lot.

Yes, please arrange a private transport for us for 6.15pm. Hope it is ok if we pay one person in USD and one person in VND.


From: kristin schuhknecht – Germany
Sent: Friday, June 13, 2014 4:47 AM
To: Huong Sapa Tour Net
Subject: Re: FW: Requesting tour from schuhknecht kristin

Dear Huong,

I just want to say thank you for everything. We really enjoyed our tour and the guide was excellent. We really had a lot off fun and he showed us so much. I travel a lot but this was the best guide I ever had. Thank you.
One thing would of been good to know before we got on the train. To know that when we come back there are two exit at the train station because we taken the wrong way and where a bit lost in the morning.

Thank you

Regards Kristin

From: Atiqah Raduan – Brunei
Subject: tour guides

Just to let you know. Me and my friends honestly enjoyed our trip in sapa. It was the most amazing trip ever.
we would just like to know how can we get in touch with both our tour guides? our tour guides were Mrs. Ha and Mrs. Mi
both of them were amazing. if you happened to know how we can get in touch with them. it would be much appreciated. atleast on facebook?


From: Briggs, Matthew
Sent: Tuesday, May 13, 2014 9:36 PM
To: Sales Sapa Tour
Subject: RE: Sapa Homestay Tour – 2 Days

Hi Huong,

I just got back to the UK today and I wanted to say thank you for organising the trip but also highlight the fact our guide was excellent. May Giang made it a truly superb couple and I would recommend her to anyone going to Sa Pa.

Best Regards,
Matthew Briggs

From: Tan Soh Pheng
Sent: Wednesday, June 11, 2014 3:32 PM
To: Sales Sapa Tour Net
Subject: RE: Requesting tour from Tan Soh Pheng

Hi Diu,

Greetings from Malaysia.

I have arrived home from Hanoi.
Thank you so much for arranging the Sapa Tour with Uoc as our tour guide.
It was awesome. I had a beautiful and memorable tour in Sapa.

Hope to go there again!

Warmest regards,
Tan Soh Pheng

From: Pailin Vararutsupagul
Sent: Thursday, April 24, 2014 6:06 AM
To: Sales Sapa Tour
Subject: Re: Requesting tour from Pailin Vararutsupagul

Hi Huong,

Yes we all had a very enjoyable and memorable trip! The weather was good and we all loved the homestay experience. We will recommend the tour back in Sydney.


Pailin Vararutsupagul

From: Hauer Elisabeth 0187 STMK
Sent: Tuesday, April 22, 2014 7:49 PM
To: ‘Sales Sapa Tour Net’
Subject: AW: Sapa / 2 Days 3 Nights


We are back in austria.

We would like to say THANK YOU for this perfect trip to SAPA.
We really enjoyed the time there, the trip was well organized.

Our guide Ha is a very lovely person, she is very good and does her work very well. We like her much.
We will recommend your organization, and ha is the best guide we had in Viet Nam.
Thank you for this experience.

Warmest regards
Hauer Elisabeth

From: Robert Ayer
Sent: Sunday, April 06, 2014 9:51 AM
To: Huong Tran Ciao Asia Travel
Subject: Re: Ask for your assitance!

Dear Ms Diu Huong Tran,

We wanted to let you know how pleased we were with your service. All the pick ups from hotel were on time, the drivers were very safe and the experiences we had were great. Halong Bay was very beautiful and the tour group Indochine did a nice job. Our Sapa experience also was great. Your company I felt did an excellent job on the entire trip. From pick up at hotel, helping to get on train, the guid for Sapa trek, and return to hotel in Hanoi went like clock work.

If you ever need a recommendation please ask. Your company, Ciao Asia Travel, helped to make our trip to Vietnam memorable.

Again, thank you.

Robert Ayer

From: Carolina Mantilla
Sent: Monday, March 10, 2014 10:18 PM
To: ‘Ciao Asia Travel’
Subject: Feedback

Dear Ms Tran,

Already we are back a few days in Thailand and have us a good recovery from the trip.
As promised, I now give you some feedback about the trip.
The organization and procedure of the trip were excellent. They communicated intensively with us and your demand and sympathy in the illness made us very happy.
Of the 6 hotel were 2 (Hanoi and Sapa) very good and recommended. 2 Hotel Halong Ha Bac and were well
The minibus was good and the chauffeur has fared well.
The tour guide, Mr, Son has given us good and was always present to help us.
Again, a special praise and thank you to the staff of Sapa Lodge Hotel. The service and medical attention were excellent and helpful.

Overall, we had experienced a varied and interesting drive that has all of us liked it.

Ms Tran, we thank you all very much for the nice trip.

Carolina Mantilla

From: Coetzee
Subject: Re: Sapa & Halong Bay

Dear Diu,
It’s really amazing, we have a great time, I love the time in Sapa and Halong Bay. Thank you very much for the wonderful, professional services… We were very pleased with the drivers provided, and the cruise was just fantastic! Paradise Cruise… The staff was extremely professional and helpful.

My best regards,

Coetzee South Africa

From: Eilis Mc Keon
Subject: Re: Ha Long Cruise

Hello Diu,
We have come back from Sapa this morning. We will stay in Hanoi 2 nights more. Thank you for your assistance in booking Sapa and the cruise in Halong Bay. The Halong Jasmine is excellent and we both thoroughly enjoyed! The food was great and the staff on board extremely professional and friendly.

Thanks and kind regards,
Eilis Mc Keon – United Kingdom

From: Dave
Subject: Re: Ginger Cruise 03days

Dearest Huong,

We had a pick up on time at our hotel in Hanoi, professional guide. We had a fabulous trip as well as a wonderful time in Ha Long Bay and Sapa. It has been a great experience for us. We will be back 2014 for center tour.
It was nice to meet you and I hope we can stay in touch.

You had a great services
All my best wishes for your future.
Dave – Australia

From: Riza Pratama.
Subject: Re: Pelican Cruise

Hi Huong,

It a nice time in Sapa, we walked up and down hill, beautiful terraced rice paddy, lovely minorities. I visited Pang Family on the way to Ta Van and having lunch with them.. it’s wonderful.
Pelican Cruise in Halong Bay is our right choice, we have a nice room with balcony.
We would like to thank you for everything that you arranged for us at such short notice for our trip in Sapa and Halong Bay. Thank you once again

Best Regards,
Riza Pratama – from Autralia

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