From: Tan Soh Pheng
Sent: Wednesday, June 11, 2014 3:32 PM
To: Sales Sapa Tour Net
Subject: RE: Requesting tour from Tan Soh Pheng
Greetings from Malaysia.
I have arrived home from Hanoi.
Thank you so much for arranging the Sapa Tour with Uoc as our tour guide.
It was awesome. I had a beautiful and memorable tour in Sapa.
Hope to go there again!
Tan Soh Pheng
Sent: Thursday, April 24, 2014 6:06 AM
To: Sales Sapa Tour
Subject: Re: Requesting tour from Pailin Vararutsupagul
Yes we all had a very enjoyable and memorable trip! The weather was good and we all loved the homestay experience. We will recommend the tour back in Sydney.
Sent: Tuesday, April 22, 2014 7:49 PM
To: ‘Sales Sapa Tour Net’
Subject: AW: Sapa / 2 Days 3 Nights
We are back in austria.
We would like to say THANK YOU for this perfect trip to SAPA.
We really enjoyed the time there, the trip was well organized.
Our guide Ha is a very lovely person, she is very good and does her work very well. We like her much.
We will recommend your organization, and ha is the best guide we had in Viet Nam.
Thank you for this experience.
Sent: Sunday, April 06, 2014 9:51 AM
To: Huong Tran Ciao Asia Travel
Subject: Re: Ask for your assitance!
Dear Ms Diu Huong Tran,
We wanted to let you know how pleased we were with your service. All the pick ups from hotel were on time, the drivers were very safe and the experiences we had were great. Halong Bay was very beautiful and the tour group Indochine did a nice job. Our Sapa experience also was great. Your company I felt did an excellent job on the entire trip. From pick up at hotel, helping to get on train, the guid for Sapa trek, and return to hotel in Hanoi went like clock work.
If you ever need a recommendation please ask. Your company, Ciao Asia Travel, helped to make our trip to Vietnam memorable.
Again, thank you.
Sent: Monday, March 10, 2014 10:18 PM
To: ‘Ciao Asia Travel’
Dear Ms Tran,
Already we are back a few days in Thailand and have us a good recovery from the trip.
As promised, I now give you some feedback about the trip.
The organization and procedure of the trip were excellent. They communicated intensively with us and your demand and sympathy in the illness made us very happy.
Of the 6 hotel were 2 (Hanoi and Sapa) very good and recommended. 2 Hotel Halong Ha Bac and were well
The minibus was good and the chauffeur has fared well.
The tour guide, Mr, Son has given us good and was always present to help us.
Again, a special praise and thank you to the staff of Sapa Lodge Hotel. The service and medical attention were excellent and helpful.
Overall, we had experienced a varied and interesting drive that has all of us liked it.
Ms Tran, we thank you all very much for the nice trip.
Subject: Re: Sapa & Halong Bay
It’s really amazing, we have a great time, I love the time in Sapa and Halong Bay. Thank you very much for the wonderful, professional services… We were very pleased with the drivers provided, and the cruise was just fantastic! Paradise Cruise… The staff was extremely professional and helpful.
My best regards,
Coetzee South Africa
Subject: Re: Ha Long Cruise
We have come back from Sapa this morning. We will stay in Hanoi 2 nights more. Thank you for your assistance in booking Sapa and the cruise in Halong Bay. The Halong Jasmine is excellent and we both thoroughly enjoyed! The food was great and the staff on board extremely professional and friendly.
Thanks and kind regards,
Eilis Mc Keon – United Kingdom
Subject: Re: Ginger Cruise 03days
We had a pick up on time at our hotel in Hanoi, professional guide. We had a fabulous trip as well as a wonderful time in Ha Long Bay and Sapa. It has been a great experience for us. We will be back 2014 for center tour.
It was nice to meet you and I hope we can stay in touch.
You had a great services
All my best wishes for your future.
Dave – Australia
Subject: Re: Pelican Cruise
It a nice time in Sapa, we walked up and down hill, beautiful terraced rice paddy, lovely minorities. I visited Pang Family on the way to Ta Van and having lunch with them.. it’s wonderful.
Pelican Cruise in Halong Bay is our right choice, we have a nice room with balcony.
We would like to thank you for everything that you arranged for us at such short notice for our trip in Sapa and Halong Bay. Thank you once again
Riza Pratama – from Autralia
Sent: Friday, Nov 18, 2013 18.00 PM
Subject: Hanoi – Sapa
It seems like a dream although we have only been home for a few days, it really was a fascinating trip and we thoroughly enjoyed every part. We had an amazing time and I just wanted to thank you for all your organisation and for the delicious dinner we had with you in Sapa.
Everything went really well, all the transfers were very smooth and the guides and drivers were excellent.
Please pass on our thanks to everyone
With best wishes
Sent: Thurday, Nov 5, 2013 14.00 PM
just want to say a big thank to you, our tour guide Ms. Mei and our driver were fabulous. We very much enjoyed every aspect of our tour, we only wish we had taken longer. Ms. Ly was a vast source of knowledge and felt very looked after. Her knowledge of the local culture although her english was more limited he pointed things out and we had a great time with her. We enjoyed meeting her family in Lao Chai and also having lunch at the homestay. We would like to stay there on our next visit. We also did Fansipan Mt, it was amazing.we was victorior on the peak ( 3143)
The hotels we stayed at both in Sapa very good. The breakfast at the Sapa Lodge Hotel was very good although that was the only meal we ate there. On the second morning we left very early and they packed us a fabulous breakfast which was really lovely . The home stay food was really good to, we had a fabulous picnic lunch when we did Sapa trekking tour.
We thank everybody we had the pleasure to meet for our fabulous Vietnam experience.
Sent: Friday, Sept 12, 2013 12:23 PM
Subject: Sapa 2 nights homestay
Early of November , We did the Sapa tour, 1 nights in a homestay. The experience was great, we had a wonderful time and you got a professionalism of all your staff, however, there is one person we will like to mention: Mu, our tour guide. Without her this trip would not have enjoyed this trip as much as we did. she is good english and allowed us to have a fantastic journey. Thank you Mu so much. We just wanted to say that and make sure Ciao Asia Travel will let Mang now about her amazing service.
From: Irene I. Evangelista
Sent: Saturday, Sept 20, 2013 11.00 AM
Subject: Vietnam Trip
I ‘ve just completed the trip you arranged for me in Halong Bay, Sapa. The trip was fantastic!
I would like to thank you personally for all of your work in arranging my travels and experiences. You made great suggestions, and I know I changed things several times. You always responded in less than 24 hours to any request, and always encouraged me to design the trip the way that would best fit my personal travel style. You really did a great job, and I am grateful for your patience and kindness to arrange the tour.
This was one of the best trips I have ever taken
In Sapa, Ms. Mu was excellent. By listening and getting to know me . She was knowledgeable and informative. An is really a great guide and a nice girl.
Again, thank you very much.
Irene I. Evangelista
From: Nadia Vakharia
Sent: Tuesday, Oct 28, 2013 9.00 AM
it’s freezing in Toronto now and just want so send you my big thanks.
The trip was absolutely wonderful !! It was very nice to meet you.You all have a great company and i wish the very best for all of you. In fact,i already gave your company,s name to a few of my friends already.
The highlights of my trip were Halong bay and Sapa (we enjoy your authentic trekking in Sapa so much). This was an unforgettable experience!!!
In the future i will visit the Northeast of Vietnam and intend to use your services again.
So long for now .
From: Vickie Teo
Sent: Monday, Oct 09, 2013 15.00 PM
Subject: Ha Long – sapa
Big thanks to you gave me a wonderful time in Sapa trip also it was a short trip.
and it was amazing that all little girls in sapa speak English very well. how do they learn ??
We got picked up as scheduled at station. I could not think of one reason to complain about my trip. Everything was perfect as arranged. I’ve met up with you in Sapa and thank you for your awesome gifts.
We will definely use your service again.