Sapa travel team

Feedbacks

From: Victoria Conway [mailto:victoria.conway@…]
Sent: Friday, February 10, 2017
To: Giang Sapa Tour
Subject: Re: Requesting tour from Victoria/CV3930117NTG

Hi Giang,

Thank you for touching base!

I’d love to give some feedback on the tour. Firstly, you have been absolutely extremely accommodating and very very helpful in this entire process start to finish! We will most definitely recommend you to our friends. We loved Sapa, though it was rainy and foggy it was a really lovely place. Lan our village tour guide on the first day to Cat Cat village was absolutely amazing, nice, caring and explained so much! The second day in the village was the worst experience we have had here. We understood the weather was rainy and cold and we’re dressed very appropriately so that was not an issue. Climbing up the mountain with slippery mud, falling down over 5 times between both of us, having tremendous amount of rain and waterfalls, almost slipping of the mountain sides was absolutely horrible! I asked our tour guide to stop about 30% the way through and there was nothing we could do because we were stuck either way up or down. I’m very very displeased with how unsafe this was! I’m fairly fit and my boyfriend very fit and we greatly struggled with this experience. It was not enjoyable at all.

In saying that, the Halong Bay tour was the best part of our trip so far! The boat upgrade was an absolute plus so thank you so much! The staff on the boat, Tom the tour guide, Quaong the Manager, the chef and the wait staff were absolutely phenomenal! The accommodations were gorgeous, the food was the best we’ve had, absolutely everything was a 5 star! The hotel in Sapa the exact same, the staff was amazing!! The room was gorgeous! The fact that we were able to check in in Sapa and Hanoi to have showers before breakfasts was not expected and made our trip! So thank you so much for an amazingly planned trip!

Best regrds,

Victoria

From: Monica NA [mailto:monica.na.2708@…]
Sent: Monday, January 23, 2017 8:50 PM
To: Giang Sapa Tour
Cc: Pin Yen
Subject: Re: FW: Requesting tour from Monica

Hi Ms Giang (and Ms Huong),

Yen Pin and I have returned to Singapore earlier today. Thanks to you, our trip went pretty smoothly and we could relax knowing that our itinerary was well taken care of. We enjoyed our maiden trip to Vietnam-Sapa and Ha Long Bay are both really beautiful—and in the future we’ll probably go back to explore other parts of the country that we’ve heard of from fellow travelers.

Thank you for all your help :).

Best regards,
Monica

From: Carolin Jesse [mailto:]
Sent: Friday, December 9, 2016 11:07 AM
To: Nancy Sapa Tour
Subject: Aw: RE: Passport copies – Carolin Jesse + Thomas Jaehrling

Hello Nancy,

sorry for the late reply. The last few weeks have been quite “busy” travelling in Vietnam and Thailand… i don’t want to complain though 😉

Me and my partner Thomas would like to THANK YOU so much for organising and helping us with our perfect tour – it has been almost the best time for us in Vietnam and we still talk about the moments we’ve experienced in these 5 days. Nancy, you and your Team organised and helped us just perfectly well, we couldn’t have asked for anything else/more, especially since I only contacted you a few days before! I told my whole family and friends how lucky we were, so if they ever come to Vietnam I hope they will also book such a great tour 🙂

If you don’t mind I would like to give some more details about the tour:

– so the whole organisation went perfectly well, we felt never lost or anything like that. The pick-ups and drop-offs worked great and your little “handbook”plus the explanation and help of your collegue the day we went to Sapa with the night train just couldn’t leave us clueless

– the nighttrain was by the way such a great experience for us! And we happened to have great couples with us in the same wagon, two times – I have to say the nighttrain was a little highlight for us 🙂

– the accomodation in the hotels were fantastic! oh my god! we had an amazing room in SaPa, with the best view! We also got food the whole time, even though your handbook only mentioned breakfast the first day in SaPa. We actually got breakfast, lunch AND dinner – what a nice surprise 🙂 (SaPa was the best for us, it is soooo beautiful! We have to come back! :D)

– Also a big THANK YOU for organising the hotel after coming back from SaPa in the morning and before going to Halong Bay. It was very nice to have a shower plus a little nap before continuing the trip. The Larosa Hotel offered us the BEST breakfast we had in a long time – we were so overwhelmed and didn’t want to stop eating ;D

– the trip to the Halong Bay was a nice thing to end our trip with, the tourguide was very friendly and the ship was cute.
Here is only one thing which we found very sad and frustrating at the end: the bar staff of the Lavender cruise tried to charge us a lot more for the drinks than we had actually spent. And they didn’t only do that to us, but to almost everyone on the boat. We had to discuss and argue about the whole bill with them. (They offered a happy hour for example, where you get 3 drinks for 2 – but at the end they charged every drink.) We found that very disappointing, it was not a mistake, they purposely tried to fool us. Of course this has nothing to do with you but maybe there is another boat company that treats the guests fairly, in case you hear that often…

Okay Nancy, that’s about it I think. Thank you again so much for listening, helping, organising – it was a brilliant tour for us and if it is any help to you we would like to share our experiences (on tripadvisor/ your website / etc.) – just let me know.

Regards,
Carolin
Germany

From: Ivana [mailto:ivana@…com]
Sent: Tuesday, August 23, 2016 8:33 PM
To: ‘Giang Sapa Tour’
Subject: R: You paid successfully to CIAO ASIA TRAVEL

Hi Giang. I hope you are well.
Thank you for your support. It is my pleasure to inform you that everything went well.
Very punctual, kind and professional.
Having said this, I should like to add a positive note, with regard to our guide in Mai Chau.
The adventure lived whit him was amazing!!!

I’ll recommend your company to my friend.

Have a nice evening.

Ivana

From: Lucie loriggiola [mailto:lucie.loriggiola@…]
Sent: Thursday, June, 2016
To: Giang Sapa Tour
Subject: Re: FW: FW: FW: Requesting tour from Lucie Loriggiola

Hi Giang,
Thank you very much for your email. Our trip in Vietnam was amazing with a lot of good memories so thank you very much for having organised that so well. Some people at work have asked us some details on our trip so we will definitely recommend your services.
Indeed we got the refund for the hotel.
Thanks,
Lucie

From: roberta muti [mailto:roberta.muti@…]
Sent: Sunday, May 8, 2016 6:39 PM
To: Giang Sapa Tour
Subject: R: FW: FW: Re

Dear Giang,

I’m Very well.
The Sapa tour was beautiful and the guide was very good .
If I return to Vietnam again I will use your services .
Certainly if someone wants to come in Vietnam tell contact You.
Best reguards
Roberta Miti

From: Rebecca Chapman [mailto:]
Sent: Sunday, January 17, 2016 6:20 AM
To: Nancy Sapa Tour
Subject: Re: FW: Requesting tour from Rebecca Chapman

Hi Nancy,

We had a great time on the trip away with your company! It was really well organised with all the transfers and transport. We were very happy to be able to fit in such a varied tour over the 5 days we were in Vietnam for.

The only thing we possibly would comment on was on the last night in Sapa we were told by our guide that the meal was free so we did not get any cash out to sort of paying for dinner.

Thank you again
Rebecca

PS. I will recommend your company to any other friends I know who are travelling to Vietnam

From: Britta Bobka [mailto:brittabobka@…]
Sent: Monday, January 4, 2016 5:47 AM
To: Nancy Sapa Tour
Subject: RE: Requesting tour from Britta Bobka

Hi Nancy,

We are back home from our Vietnam tour and I would just like to let you know that our bicycle trip from Sapa to Dien Bien was fantastic. We loved every day and can only recommend it to anyone who likes bike riding and is interested in seeing a different side of Vietnam.

Everything was perfectly organised from our pickup in Hanoi to the flight back from Dien Bien to Hanoi. Our tour guide Khan was excellent and between him and our driver they did everything possible to make our trip as exciting and pleasant as possible. The trip was everything we were looking for and more.

I will post some feedback on tripadvisor as well but in the meantime wanted to let you know that we loved the trip and also thank you to you for organising everything.

Kind Regards
Britta Bobka

From: Emma Cowen [mailto:]
Sent: Monday, November 2, 2015 9:33 PM
To: Nancy Sapa Tour
Subject: Re: Requesting tour from Emma Louise Cowen

Dear Nancy,

Thank you for your E-mail. I would like to inform you that I had a great trip in Sapa and I thoroughly enjoyed myself and everything went smoothly. Also thank you for organising this for me, the guide was great and the homestay waas perfect.

Kind regards
Emma

From: Bev Harvey [mailto:]
Sent: Monday, November 2, 2015 6:58 AM
To: Nancy Vietnam Tour
Subject: Re: FW: Requesting tour from Bev Harvey

Hi Nancy, we are now back from Vietnam and I thought you might like a few comments on the tour.

1. Our guide – Tuan – was fantastic. We have done lots of tours in South East Asia, and he was one of the best. His English was great and he was able to answer any questions we gave him. He obviously loves his country very much and is very proud to show it to visitors.

2. The food on the tour (lunches, dinner) was great. All restaurants were very clean, and had a nice selection of different dishes.

3. The places we visited were also very good, and overall we were very happy with everything we experienced.

4. The hotel in Sapa (Sapa Elite) was great, and I’d recommend it to people.

5. The only bad comment I could make is the hotel in Bac Ha. hotel that was shown on all my confirmations, and got moved to another hotel (apparently owned by the same person ??) just down the road. We had a lot of problems at this hotel:

Like I said, overall we thought the tour was excellent, and would recommend it to any friends travelling over there.

Kind regards,
Bev

From: Rick Chesterman [mailto:]
Sent: Tuesday, October 20, 2015
To: Nancy Sapa Tour

Good afternoon Nancy,

My friend, Simon, and I must thank you for what was a fantastic package tour. Everything went extremely well from the airport pick-up (even if he did drop us at the wrong hotel), to the weather and all of the accommodations in between.

We cannot express our gratitude enough to you for the planning of both trips. It was exactly what we wanted, and our guide in Sapa (Hiep) was fantastic.

We will highly recommend you and your company for any of our friends wanting to visit this area in future.

We are now relaxing in Hoi An and continue to enjoy the people, culture and food of Vietnam.

Warmest regards,

Rick Chesterman

From: Heike Vogelsang-Volkmann [mailto:]
Sent: Wednesday, July 15, 2015 9:12 PM
To: Nancy Sapa Tour
Subject: AW: RE: Mai Chau & Cuc Phuong trip

Hello Nancy,
thank you so much.
Everything was wonderful. Mai Chau was like paradise.
Cuc Phuong was nice too (except the meals).
Your guide Anh was perfect and his English very good.
Our rating: excellent.

Best regards and thank you again!
Heike – Germany

From: Ngai, Ka [mailto:]
Sent: Wednesday, July 8, 2015 6:25 PM
To: Nancy Sapa Tour
Subject: Re: Requesting tour from Samantha Ka Hay Ngai

Hi Nancy,

Yes we had a very happy journey, we enjoyed so much with every part of our trip! Wanna say thank you especially to our local guide in sapa, she is very helpful and accommodating.

Thanks again!

Samantha Ka

From: julie.nigel@…
Sent: Tuesday, June 16, 2015
To: Nancy Sapa Tour
Subject: Thank you

Good morning Nancy,
Thank you so much for organising our tour of Sapa.
It was an amazing experience. Qui is very knowledgeable and taught us a lot about the Vietnamese culture. He made sure we were well looked after. We enjoyed delicious meals and met some lovely local people. We can’t thank him enough for a wonderful time.
We look forward to our next tour in the future.
Regards
Julie & Nigel Irving

From: Pierre Udriot [mailto:pierre.udriot@…]
Sent: 04 June 2015
To: Diu Sapa Tour
Subject: Re: URGENT

Hi Diu !
that’s great that you wrote me, I wanted to do it anyway.

I’d like to thank you so much ! the trip was very nice, train, hotels and boat were perfect ! My mum and my aunt were very happy and enjoyed in particular the Halong Bay Boat trip ! Everything was perfectly organized ! BIG THANK YOU!

There’s maybe just a little point, I think that the first day when we arrive at Lau Cai, we spent quite a lot of time in the car driving around ( more than 5 hours). but I realize that distance take time in the region.

Globally, we were really happy! You organized everything perfectly ! I will recommend any of my friends or relatives who want to travel in Vietnam to you ! You did a great job ! THANKS.

Unfortunately we did not meet, but I hope you succeed with your English exam and that you had fun holidays.

Cheers
Pierre

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