Sapa travel team


From: xiuling [mailto:smileybubbles87@…]
Sent: Tuesday, September 19, 2017 6:32 PM
Subject: Re: Regards and sincere thanks !!!

Hi Ms giang,

I do enjoy your service. Your driver is on time and you reply email very fast it good I love it. We enjoyed the trip. Hope you continue to provide good service to other customers! I will definitely recommend your service if my family or friends want to go Vietnam.

Thank you


From: Khine Mo [mailto:jumbothiri@…]
Sent: Friday, April 21, 2017 12:58 PM
To: Nancy Sapa Tour
Subject: Hanoi-Sapa_Halong Bay Tour

Hi Nancy,

I would like to say thank you so much for your help for our trip.

During the trip we have very great service of all the tour guides and drivers.

All the places are wonderful and we all enjoyed our trip.

Thank you so much and hope to go there again.

Thiri Mo

From: amulya n []
Sent: Tuesday, April 11, 2017 9:12 PM
To: Nancy Sapa Tour
Subject: Re: Services voucher + invoice

Hi Nancy,

We are back from a great Vietnam trip and loved every part of it.
I would like to thank you specially for organizing the tour so well and keeping us informed at every point.
The tour guide we had in each place were very friendly and knowledgeable.

Such a great tour would not have been possible without your hard-work and dedication.
I would definitely refer your organization to all my friends who want to visit Vietnam.

Thanks a lot again 🙂


From: Reetta Laari [mailto:reettalaari@…]
Sent: Monday, February 27, 2017 8:48 PM
To: Nancy Vietnam Tour
Subject: Re: FW: FW: FW: Request customized tour from Reetta

Dear Nancy,

many thanks for the excellent planning of our tour. We have safely returned home during the weekend and enjoyed our visit 100 %
We can especially recommend the day you arranged in Hoi An – it was a highlight of our trip.

I would be happy to recommend your company in tripadvisor if you want, just send me the link.

Hope you have a great week !

With kind regards
Reetta Laari

From: Victoria Conway [mailto:victoria.conway@…]
Sent: Friday, February 10, 2017
To: Giang Sapa Tour
Subject: Re: Requesting tour from Victoria/CV3930117NTG

Hi Giang,

Thank you for touching base!

I’d love to give some feedback on the tour. Firstly, you have been absolutely extremely accommodating and very very helpful in this entire process start to finish! We will most definitely recommend you to our friends. We loved Sapa, though it was rainy and foggy it was a really lovely place. Lan our village tour guide on the first day to Cat Cat village was absolutely amazing, nice, caring and explained so much! The second day in the village was the worst experience we have had here. We understood the weather was rainy and cold and we’re dressed very appropriately so that was not an issue. Climbing up the mountain with slippery mud, falling down over 5 times between both of us, having tremendous amount of rain and waterfalls, almost slipping of the mountain sides was absolutely horrible! I asked our tour guide to stop about 30% the way through and there was nothing we could do because we were stuck either way up or down. I’m very very displeased with how unsafe this was! I’m fairly fit and my boyfriend very fit and we greatly struggled with this experience. It was not enjoyable at all.

In saying that, the Halong Bay tour was the best part of our trip so far! The boat upgrade was an absolute plus so thank you so much! The staff on the boat, Tom the tour guide, Quaong the Manager, the chef and the wait staff were absolutely phenomenal! The accommodations were gorgeous, the food was the best we’ve had, absolutely everything was a 5 star! The hotel in Sapa the exact same, the staff was amazing!! The room was gorgeous! The fact that we were able to check in in Sapa and Hanoi to have showers before breakfasts was not expected and made our trip! So thank you so much for an amazingly planned trip!

Best regrds,


From: Vasiliki Daras [mailto:bd2131@…]
Sent: Tuesday, February 28, 2017 5:02 PM
To: Nancy Vietnam Tour
Subject: Trip

My family and I would like to thank you especially and Ciao Travel for a wonderfully planned trip to Vietnam and Cambodia It was an amazing cultural experience where we met and admired the Vietnamese and Cambodian people their food and traditions In such a short time we were introduced to your history and customs I will recommend your services to all my friends We love Vietnam and we will remember it forever Thank you Michael Daras

Michael Daras from USA

Sent from my iPhone

From: Monica NA […]
Sent: Monday, January 23, 2017 8:50 PM
To: Giang Sapa Tour
Cc: Pin Yen
Subject: Re: FW: Requesting tour from Monica

Hi Ms Giang (and Ms Huong),

Yen Pin and I have returned to Singapore earlier today. Thanks to you, our trip went pretty smoothly and we could relax knowing that our itinerary was well taken care of. We enjoyed our maiden trip to Vietnam-Sapa and Ha Long Bay are both really beautiful—and in the future we’ll probably go back to explore other parts of the country that we’ve heard of from fellow travelers.

Thank you for all your help :).

Best regards,

From: Carolin Jesse [mailto:]
Sent: Friday, December 9, 2016 11:07 AM
To: Nancy Sapa Tour
Subject: Aw: RE: Passport copies – Carolin Jesse + Thomas Jaehrling

Hello Nancy,

sorry for the late reply. The last few weeks have been quite “busy” travelling in Vietnam and Thailand… i don’t want to complain though 😉

Me and my partner Thomas would like to THANK YOU so much for organising and helping us with our perfect tour – it has been almost the best time for us in Vietnam and we still talk about the moments we’ve experienced in these 5 days. Nancy, you and your Team organised and helped us just perfectly well, we couldn’t have asked for anything else/more, especially since I only contacted you a few days before! I told my whole family and friends how lucky we were, so if they ever come to Vietnam I hope they will also book such a great tour 🙂

If you don’t mind I would like to give some more details about the tour:

– so the whole organisation went perfectly well, we felt never lost or anything like that. The pick-ups and drop-offs worked great and your little “handbook”plus the explanation and help of your collegue the day we went to Sapa with the night train just couldn’t leave us clueless

– the nighttrain was by the way such a great experience for us! And we happened to have great couples with us in the same wagon, two times – I have to say the nighttrain was a little highlight for us 🙂

– the accomodation in the hotels were fantastic! oh my god! we had an amazing room in SaPa, with the best view! We also got food the whole time, even though your handbook only mentioned breakfast the first day in SaPa. We actually got breakfast, lunch AND dinner – what a nice surprise 🙂 (SaPa was the best for us, it is soooo beautiful! We have to come back! :D)

– Also a big THANK YOU for organising the hotel after coming back from SaPa in the morning and before going to Halong Bay. It was very nice to have a shower plus a little nap before continuing the trip. The Larosa Hotel offered us the BEST breakfast we had in a long time – we were so overwhelmed and didn’t want to stop eating ;D

– the trip to the Halong Bay was a nice thing to end our trip with, the tourguide was very friendly and the ship was cute.
Here is only one thing which we found very sad and frustrating at the end: the bar staff of the Lavender cruise tried to charge us a lot more for the drinks than we had actually spent. And they didn’t only do that to us, but to almost everyone on the boat. We had to discuss and argue about the whole bill with them. (They offered a happy hour for example, where you get 3 drinks for 2 – but at the end they charged every drink.) We found that very disappointing, it was not a mistake, they purposely tried to fool us. Of course this has nothing to do with you but maybe there is another boat company that treats the guests fairly, in case you hear that often…

Okay Nancy, that’s about it I think. Thank you again so much for listening, helping, organising – it was a brilliant tour for us and if it is any help to you we would like to share our experiences (on tripadvisor/ your website / etc.) – just let me know.


From: Ivana [mailto:ivana@…com]
Sent: Tuesday, August 23, 2016 8:33 PM
To: ‘Giang Sapa Tour’
Subject: R: You paid successfully to CIAO ASIA TRAVEL

Hi Giang. I hope you are well.
Thank you for your support. It is my pleasure to inform you that everything went well.
Very punctual, kind and professional.
Having said this, I should like to add a positive note, with regard to our guide in Mai Chau.
The adventure lived whit him was amazing!!!

I’ll recommend your company to my friend.

Have a nice evening.


From: Lucie loriggiola [mailto:lucie.loriggiola@…]
Sent: Thursday, June, 2016
To: Giang Sapa Tour
Subject: Re: FW: FW: FW: Requesting tour from Lucie Loriggiola

Hi Giang,
Thank you very much for your email. Our trip in Vietnam was amazing with a lot of good memories so thank you very much for having organised that so well. Some people at work have asked us some details on our trip so we will definitely recommend your services.
Indeed we got the refund for the hotel.

From: roberta muti [mailto:roberta.muti@…]
Sent: Sunday, May 8, 2016 6:39 PM
To: Giang Sapa Tour
Subject: R: FW: FW: Re

Dear Giang,

I’m Very well.
The Sapa tour was beautiful and the guide was very good .
If I return to Vietnam again I will use your services .
Certainly if someone wants to come in Vietnam tell contact You.
Best reguards
Roberta Miti

From: Rebecca Chapman [mailto:]
Sent: Sunday, January 17, 2016 6:20 AM
To: Nancy Sapa Tour
Subject: Re: FW: Requesting tour from Rebecca Chapman

Hi Nancy,

We had a great time on the trip away with your company! It was really well organised with all the transfers and transport. We were very happy to be able to fit in such a varied tour over the 5 days we were in Vietnam for.

The only thing we possibly would comment on was on the last night in Sapa we were told by our guide that the meal was free so we did not get any cash out to sort of paying for dinner.

Thank you again

PS. I will recommend your company to any other friends I know who are travelling to Vietnam

From: Britta Bobka [mailto:brittabobka@…]
Sent: Monday, January 4, 2016 5:47 AM
To: Nancy Sapa Tour
Subject: RE: Requesting tour from Britta Bobka

Hi Nancy,

We are back home from our Vietnam tour and I would just like to let you know that our bicycle trip from Sapa to Dien Bien was fantastic. We loved every day and can only recommend it to anyone who likes bike riding and is interested in seeing a different side of Vietnam.

Everything was perfectly organised from our pickup in Hanoi to the flight back from Dien Bien to Hanoi. Our tour guide Khan was excellent and between him and our driver they did everything possible to make our trip as exciting and pleasant as possible. The trip was everything we were looking for and more.

I will post some feedback on tripadvisor as well but in the meantime wanted to let you know that we loved the trip and also thank you to you for organising everything.

Kind Regards
Britta Bobka

From: Emma Cowen [mailto:]
Sent: Monday, November 2, 2015 9:33 PM
To: Nancy Sapa Tour
Subject: Re: Requesting tour from Emma Louise Cowen

Dear Nancy,

Thank you for your E-mail. I would like to inform you that I had a great trip in Sapa and I thoroughly enjoyed myself and everything went smoothly. Also thank you for organising this for me, the guide was great and the homestay waas perfect.

Kind regards

From: Bev Harvey [mailto:]
Sent: Monday, November 2, 2015 6:58 AM
To: Nancy Vietnam Tour
Subject: Re: FW: Requesting tour from Bev Harvey

Hi Nancy, we are now back from Vietnam and I thought you might like a few comments on the tour.

1. Our guide – Tuan – was fantastic. We have done lots of tours in South East Asia, and he was one of the best. His English was great and he was able to answer any questions we gave him. He obviously loves his country very much and is very proud to show it to visitors.

2. The food on the tour (lunches, dinner) was great. All restaurants were very clean, and had a nice selection of different dishes.

3. The places we visited were also very good, and overall we were very happy with everything we experienced.

4. The hotel in Sapa (Sapa Elite) was great, and I’d recommend it to people.

5. The only bad comment I could make is the hotel in Bac Ha. hotel that was shown on all my confirmations, and got moved to another hotel (apparently owned by the same person ??) just down the road. We had a lot of problems at this hotel:

Like I said, overall we thought the tour was excellent, and would recommend it to any friends travelling over there.

Kind regards,

Sapa tour team

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