Sapa travel team


From: Rick Chesterman [mailto:]
Sent: Tuesday, October 20, 2015
To: Nancy Sapa Tour

Good afternoon Nancy,

My friend, Simon, and I must thank you for what was a fantastic package tour. Everything went extremely well from the airport pick-up (even if he did drop us at the wrong hotel), to the weather and all of the accommodations in between.

We cannot express our gratitude enough to you for the planning of both trips. It was exactly what we wanted, and our guide in Sapa (Hiep) was fantastic.

We will highly recommend you and your company for any of our friends wanting to visit this area in future.

We are now relaxing in Hoi An and continue to enjoy the people, culture and food of Vietnam.

Warmest regards,

Rick Chesterman

From: Heike Vogelsang-Volkmann [mailto:]
Sent: Wednesday, July 15, 2015 9:12 PM
To: Nancy Sapa Tour
Subject: AW: RE: Mai Chau & Cuc Phuong trip

Hello Nancy,
thank you so much.
Everything was wonderful. Mai Chau was like paradise.
Cuc Phuong was nice too (except the meals).
Your guide Anh was perfect and his English very good.
Our rating: excellent.

Best regards and thank you again!
Heike – Germany

From: Ngai, Ka [mailto:]
Sent: Wednesday, July 8, 2015 6:25 PM
To: Nancy Sapa Tour
Subject: Re: Requesting tour from Samantha Ka Hay Ngai

Hi Nancy,

Yes we had a very happy journey, we enjoyed so much with every part of our trip! Wanna say thank you especially to our local guide in sapa, she is very helpful and accommodating.

Thanks again!

Samantha Ka

From: julie.nigel@…
Sent: Tuesday, June 16, 2015
To: Nancy Sapa Tour
Subject: Thank you

Good morning Nancy,
Thank you so much for organising our tour of Sapa.
It was an amazing experience. Qui is very knowledgeable and taught us a lot about the Vietnamese culture. He made sure we were well looked after. We enjoyed delicious meals and met some lovely local people. We can’t thank him enough for a wonderful time.
We look forward to our next tour in the future.
Julie & Nigel Irving

From: Pierre Udriot [mailto:pierre.udriot@…]
Sent: 04 June 2015
To: Diu Sapa Tour
Subject: Re: URGENT

Hi Diu !
that’s great that you wrote me, I wanted to do it anyway.

I’d like to thank you so much ! the trip was very nice, train, hotels and boat were perfect ! My mum and my aunt were very happy and enjoyed in particular the Halong Bay Boat trip ! Everything was perfectly organized ! BIG THANK YOU!

There’s maybe just a little point, I think that the first day when we arrive at Lau Cai, we spent quite a lot of time in the car driving around ( more than 5 hours). but I realize that distance take time in the region.

Globally, we were really happy! You organized everything perfectly ! I will recommend any of my friends or relatives who want to travel in Vietnam to you ! You did a great job ! THANKS.

Unfortunately we did not meet, but I hope you succeed with your English exam and that you had fun holidays.


From: Da Yathip [mailto:suchada.yathip@…]
Sent: Wednesday, January 14, 2015 2:02 PM
To: Nancy Sapa Tour
Subject: Re: services voucher

Dear Nancy,

We have arrived to Bangkok this morning and We would like to thank you for your help.

We have a great time in Hmong village and Hotel in Sapa is very nice. Our guide also helpful.

We will come back once again. Hopefully before cable car to Fansipang finished.

Thanks and Kind Regards,

From: Gladys [mailto:mustardseed05@…]
Sent: 04 January 2015 7:40 CH
To: Diu Sapa Tour
Subject: Thank you

Dear Diu Tran,

We are now in Sapa having own western dinner for a change fr the local food!
Just want to compliment our guide Quy, so cheerful n informative! The very right person for us. Today’s boat ride in river chay was most enjoyable. We have taken many boat trips in Europe, China but this is the best! As the river us low tide, we experience travelling ‘On The Rock’ but best of all we saw the son jumping in n out of the boat to help the father pull n push the flat bottomed boat to deeper waters. He is small but so agile n strong. Even the guide Quy took off his shoes n socks, jumped into the shallow water n helped too! Such a warming sight!

Thanks Diu for everything!

Sent from me iPhone

From: Somchandra P [mailto:]
Sent: Thursday, January 1, 2015 10:39 AM
To: Nancy Sapa Tour
Subject: RE: FW: FW: Requesting tour from group 8 pax

Hello Nancy,
We reached back to India safely. Thanks for a memorable tour. Our family really enjoyed Vietnam due to your wonderful organization.

Thank You.
Somchandra Penumatcha ( India)

From: Noraini Abdul Karim [mailto:]
Sent: Tuesday, December 23, 2014 2:48 PM
To: Nancy Sapa Tour
Subject: Sapa – Halong Bay Tour

Dear Nancy.

We wished to say thank you so much for your hospitality during our visit to Sapa – Halong Bay.

Your services was really good and make our visit so memorable. We had really great time and enjoyed our stay in Sapa and Halong Bay.

Wish you and your company all the best.


Noraini Abdul Karim

From: Philip Spittle [mailto:]
Sent: Thursday, December 11, 2014 2:20 PM
To: Nancy Sapa Tour
Subject: Re: Sapa

Good morning Nancy

Just a note to thank you for both Sapa and Halong Bay tours; both were excellent and well organised.

Best regards

Philip Spittle – United Kingdom

From: Sossio Vergara []
Sent: Tuesday, November 25, 2014
To: Nancy Sapa Tour
Subject: Re: FW: Requesting tour from sossio

Dear Nancy,
Thanks, the tour was very nice, we liked it very much. Thank you for the organization, it was perfect.
Speaking of this, I know you also have tours for Myanmar, we were thinking to go to Yangon for 5 days in Christmas, can you please send me some tour options from 24 december to 28 included?


From: Sophie Eap [mailto:]
Sent: Sunday, October 5, 2014 7:41 AM
To: Nancy Sapa Tour
Cc: Joi VJ
Subject: Feedback

Hi Nancy,

Just to let you know it was all smooth until we were dropped off at the train station. After that it all got a bit confusing.
It was just a bit messy towards the end. I think you should improve that part, which is quite easy. For instance our guy can actually just have our name on a piece of paper and show it to us, so we know that it is our guy, and we can feel more comfortable giving him something and wait for him.

Our pick up lady was nice. Elite hotel has nice rooms and really nice shower rooms (which is very key after walking days). Staff is friendly. Our guide was fine. Routes of day one and day two enabled us to see different landscapes. The walks were maybe a bit too short for us (maybe an hour more would have been good).

All in all, good trip in Sapa.

Many thanks,

From: Yap Kah Ming []
Sent: Wednesday, September 17, 2014 6:53 PM
To: Nancy Sapa Tour
Subject: Re: Requesting tour from Kah Ming

Hello Nancy,

We enjoyed the tour tremendously.
However, it will be easier for us to understand the itinerary if the details of the transfer between the guides are stated in the itinerary. This is because we are not familiar with the country and location and hence will be better assured if we have a clearer picture of the upcoming itinerary.

Overall, our guide, Thien, is very knowledgeable about Sapa and he is very helpful in assisting us during the whole of our trip.

Yap Kah Ming from Singapore

From: Dylan Westwood []
Sent: Wednesday, September 17, 2014 9:59 PM
To: Diu Tran
Subject: Re: Requesting tour from Dylan Westwood

Hey Diu Tran,
Yes my trip was great, I loved Sapa it was what I was hoping for when I booked it.
Dinh (I think his name was, small fairly young man) was absolutely amazing, really went out of his way to make it a great trip. He went above and beyond what the itinary had planned offering us the chance to get involved in farm life for the local people, and really see what it’s like to live there. Even if he did tell me I had been wearing a ladies hat (^) for the days I was there lol, He definitely made the trip! An awesome guide!

Overall had a fantastic time and would recommend to fellow travellers.

Dylan – Australia

From: Faeez Mohamad Ali
Sent: Tuesday, September 9, 2014 6:50 AM
To: Nancy Sapa Tour
Subject: RE: FW: Requesting tour from Faeez Mohamad Ali

Hi Nancy,
I had a great time in Sapa during my trek. Please convey my regards and thanks to Ms. Huong and Mr. Cuong for their warm service and hospitality. I very much appreciate their attentiveness and care to quality.

Sapa tour team

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